Soft Skills
Courses

Crew Resource Management is a critical pillar of modern aviation safety, focusing on the behavioural, cognitive, and interpersonal skills that underpin effective flight operations. This module provides a practical, evidence-based understanding of communication, leadership, situational awareness, workload management, and decision-making in dynamic environments.

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Participants examine how human performance limitations, cognitive bias, and group dynamics influence operational outcomes. Real accident case studies highlight how CRM failures manifest, while guided discussions help translate lessons into practical cockpit and operational behaviours.

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The module reinforces threat and error management, assertiveness in hierarchical settings, and strategies for maintaining mental bandwidth during high workload phases.

By the end, learners understand how to apply CRM principles to reduce human error, support teamwork, and enhance safety margins across all phases of flight.

This module delivers a clear, operational understanding of Performance Based Navigation and its associated navigation specifications, including GNSS, RNAV, and RNP. It simplifies system architecture, accuracy requirements, equipment capabilities, monitoring and alerting functions, and regulatory frameworks.

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Learners explore RNP/RNAV authorisations, LNAV/VNAV and LPV minima, contingency procedures, and the documentation needed for operational approval. Practical examples show how PBN optimises airspace efficiency, fuel burn, and workload while enhancing terrain and obstacle clearance.

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By the end, participants can interpret PBN procedures, understand specification differences, and integrate PBN considerations into flight planning, briefing, and operational decision-making with confidence.

This module offers a focused overview of Quality Management Systems within aviation training and operational environments. It clarifies the roles of quality assurance and quality control, the purpose of documented processes, and how QMS supports consistency, compliance, and continuous improvement.

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Learners examine audit processes, non-conformances, corrective and preventive actions, and root cause analysis. The module also explores how QMS interacts with SMS and regulatory oversight, strengthening organisational governance.

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Through practical scenarios, participants see how an effective QMS reduces operational risk and safeguards standards. By the end, they can navigate quality documentation, contribute to audits, and understand how QMS underpins reliable, compliant aviation operations.

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The CRM Refresher Course reinforces the core behavioural and cognitive skills essential to safe, coordinated aviation operations. Designed for pilots and aviation personnel who have previously completed CRM, this module focuses on strengthening situational awareness, decision-making, communication discipline, workload management, and threat and error management in current operational contexts.

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Learners revisit key CRM principles through updated case studies, recent industry events, and scenario-based discussions that highlight emerging human-factors trends. The module addresses complacency, cognitive drift, automation over-reliance, and the subtle degradations in teamwork that occur over time.

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By the end, participants are re-aligned with modern CRM expectations, refreshed on assertiveness techniques, and reacquainted with the human-performance vulnerabilities that drive risk. The course ensures crews maintain sharp, current CRM skills that support resilient, error-tolerant operations.

This module provides a practical, operationally grounded understanding of Safety Management Systems in line with ICAO Annex 19 and South African regulatory requirements. It covers the four SMS components: safety policy, risk management, safety assurance, and safety promotion while expanding into modern SMS developments and Safety II concepts.

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Participants learn how hazards are identified, risk is assessed, and safety data is collected, trended, and used to drive improvement. The module highlights predictive safety thinking, leading indicators, Just Culture, and the shift towards proactive risk reduction. Practical exercises and case studies will guide you from Safety I to Safety II thinking, demonstrating how SMS integrates into daily operations rather than serving as a compliance exercise. Learners leave equipped to contribute to safety reporting, interpret performance metrics, and support organisational safety objectives.

This module equips aviation instructors, facilitators, and subject-matter experts with the skills needed to deliver high-quality, standards-aligned training in both classroom and online environments. It covers lesson design, learning psychology, facilitation techniques, assessment principles, and strategies for maintaining student engagement in aviation-specific contexts.

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Participants learn how to structure outcomes-based training, build effective presentations, manage diverse learner profiles, and evaluate competence with reliability and fairness. The module also highlights regulatory expectations for instructors, the importance of standardisation, and the role of feedback in developing safe, competent aviation professionals.

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Real-world examples and practical exercises help instructors translate technical content into clear, digestible learning experiences. By the end, participants can deliver training confidently, uphold instructional quality, and contribute meaningfully to organisational training standards.